At Arrow Travel & Transit, we’re committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines what data we collect, how we use it, and the choices you have.

1. What We Mean by “Personal Information”
“Personal information” refers to data that can identify you directly or indirectly—such as your name, contact details, or booking information. We collect this data when you interact with us, especially when you make a reservation through our website or communicate with our team.

2. Information You Provide
When you book a ride or service, we ask for details like your full name, email, phone number, pick-up/drop-off locations, and payment info. We may also request your home address, flight number, and names of accompanying passengers.

You might also share personal info when:

You contact us via phone, email, or social media.

You leave a review after your trip.

If you provide data on someone else’s behalf, such as a friend or family member, it’s your responsibility to ensure they are aware and have agreed to our Privacy Policy.

3. Data We Collect Automatically
When you use our website, we may collect technical data like:

IP address

Browser and language settings

Device info and OS

Clickstream data and location (if enabled)

This helps us improve the functionality and performance of our services.

4. Data from Third Parties
We may receive data from:

Social media (if you interact with us there)

Business affiliates who advertise or offer our services

This information helps us ensure a seamless experience and resolve issues quickly.

5. Why We Collect and Use Your Data
We use your personal information to:

Manage and confirm bookings

Provide customer service and support

Send updates, reminders, and offers

Customize your experience

Improve our services through feedback and research

Prevent fraud and ensure safety

We may also contact you for promotional offers, surveys, or reviews—with your consent.

6. How We Use Your Information
Your personal data helps us:

Process bookings and send confirmations

Support you before, during, or after your trip

Ask for feedback and display your reviews (with consent)

Share relevant promotions or offers

Improve our website and user experience

Prevent fraud and ensure platform security

Handle legal or regulatory matters if required

7. Who We Share Your Data With
We only share your information when necessary, including with:

Transport partners (to fulfill your booking)

Payment processors (to complete transactions)

Government or regulatory bodies (if required by law)

We also work with trusted third-party vendors who support our operations under strict confidentiality agreements.

8. Use of Mobile Devices
Our apps and mobile-optimized website may collect data similar to our desktop platform, including location if enabled. This helps us find nearby transport services and offer a better user experience.

9. Security of Your Data
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Only authorized staff have access to your information.

10. Your Rights & Choices
You can:

Access or correct your personal information

Object to data processing in certain cases

Opt out of marketing emails at any time via the unsubscribe link

To exercise your rights or make a request, please contact us or visit our Data Subject Request Portal.

11. Who Is Responsible for Your Data?
Arrow Travel & Transit is the data controller responsible for handling your personal information through our platforms.

For questions about this policy or to exercise your rights, please contact us at:

📧 info@arrowtravelandtransit.com