Privacy Policy

Privacy Policy

Arrow Travel and Transit Privacy Policy

At Arrow Travel and Transit, we’re committed to protecting your personal information and being transparent about how we use it. Therefore, this Privacy Policy outlines what data we collect, how it is used, and what choices you have regarding your information.

Effective Date: 01/08/2025
Carrier: Arrow Travel and Transit (“we”, “our”, “us”)

1. Introduction

Your privacy is important to us. For this reason, we are committed to protecting the personal information you provide when using our services. This document explains what information we collect, how we use it, and what rights you have, in accordance with British Columbia’s Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following personal information:

  • Name and contact details (e.g., phone number, email address)

  • Payment information (e.g., credit/debit card details, billing address)

  • Travel details (e.g., pickup/drop-off locations, dates, times)

  • Special requests or requirements (e.g., accessibility needs)

In addition, we may collect certain non-personal information, such as:

  • Device or browser type

  • Usage patterns on our website or mobile app

3. How We Use Your Information

The personal information we collect is used for various purposes. Specifically, we use it for:

  • Providing and managing transportation services

  • Processing payments and issuing tickets or receipts

  • Communicating with passengers regarding bookings, schedules, and service updates

  • Complying with legal or regulatory obligations

  • Improving our services and website functionality

Ultimately, our goal is to enhance your experience and provide reliable service.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties, including:

  • Service providers who assist with bookings, payments, or IT support

  • Legal authorities, if required by law or for safety and security reasons

  • Other parties, but only with your explicit consent

Rest assured, any information shared is handled with strict confidentiality.

5. Security of Information

To protect your data, we implement reasonable physical, technical, and administrative measures. As a result, we aim to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

6. Your Rights

As a user, you have several rights regarding your personal data. For example, you may:

  • Request access to the personal information we hold about you

  • Request corrections to any inaccurate or incomplete data

  • Withdraw consent to the collection or use of your information, subject to legal or contractual limitations

We encourage you to contact us if you wish to exercise any of these rights.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements. Once the data is no longer needed, it will be securely deleted or anonymized.

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Whenever changes are made, we will post the revised version on our website, along with the new effective date. By continuing to use our services, you accept the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please don’t hesitate to contact us:

Arrow Travel and Transit
📧 info@arrowtravelandtransit.com